In order to provide maximum and informative service to our customer, we provide several tools :
- Online Trouble Ticket and Complain Handling System
Metrasat provides complain handling monitoring in real time for ongoing repairs and the progress, and will automatically alert the update via email to customers.
- Network Status and Traffic Monitoring System
Metrasat provides network status and traffic system monitoring that will automatically send alert via email to customers.
Beside the 2 tools above, Metrasat is supported by various resources:
- Helpdesk on Site Support in accordance with customer and network requirement
For customers with certain amount of remote stations and requirements, Metrasat provides Helpdesk on Site Support at the customer's office to improve the service.
- Technical Support in the entire provinces and major cities in Indonesia
Metrasat is supported by an experienced technical personnel across 33 provinces and more than 50 cities nationwide.
- Metrasat Care Center:
- PSTN : 02517533987
- Fax : 02517542998
- Mobile : 081212122016, 081290002016, 081289892016
- Email : noc[at]metrasat.co.id,